FAQ

Answers to common questions about our products, ordering, and shipping.

Products

What are peptides?

Peptides are short chains of amino acids that serve as building blocks for proteins. They play a role in a wide range of biological processes and are used extensively in laboratory and research settings.

Are your products tested?

Yes. Every batch undergoes independent third-party HPLC and mass spectrometry testing. Certificates of analysis are available on each product page.

What is a Certificate of Analysis (COA)?

A COA is a document from an independent lab verifying the identity, purity, and composition of a compound. Every product we sell has a COA available for review.

How should I store my peptides?

Lyophilized peptides should be stored at -20°C. Once reconstituted, refrigerate at 2–8°C. Nasal sprays should be refrigerated and protected from light. See individual product pages for specific storage instructions.

What is bacteriostatic water?

Bacteriostatic water is sterile water containing 0.9% benzyl alcohol. It is the standard diluent used to reconstitute lyophilized peptides for research use. The preservative allows multiple withdrawals from a single vial.

Why don’t you sell bundles combined in one vial?

Mixing multiple peptides into a single vial can compromise the integrity and effectiveness of each compound. All of our bundles contain separate, individually sealed and tested vials to ensure maximum potency.

Orders & Payment

How do I pay?

We accept Interac e-Transfer. Payment details are provided at checkout. Please follow the payment instructions carefully — orders will not be processed if instructions are not followed accordingly.

Do you offer refunds?

All sales are final. We do not accept returns or issue refunds. If you receive a damaged or incorrect item, contact us within 48 hours with photos and your order number.

Do you offer discount codes?

Yes. Affiliate and promotional codes can be applied at checkout. Contact us or follow our channels for current offers.

Shipping

Where do you ship?

We ship across Canada. All orders are shipped in discreet, unbranded packaging.

Is shipping free?

Free shipping is available on orders of $400 or more (pre-tax).

Where is my order?

Once shipped, you’ll receive an email with tracking info. You can also check your order status in your account.

What if my package is lost?

White Label Research is not liable for packages lost, stolen, or damaged during transit. We strongly recommend selecting a shipping option with tracking and ensuring a secure delivery location.

Account

I forgot my password. How do I reset it?

Go to the login page and click “Lost your password?” Enter your email address and you’ll receive a reset link.

How do I contact you?

For general inquiries, visit our contact page.

Still have questions? Reach out to us at contact@whitelabelresearch.com. For order-specific questions, include your order number.